Troubleshooting and recovering your node

If you are a Corda Enterprise Network Manager (CENM) services user in your Corda Enterprise environment, you can make use of the CENM node troubleshooting guide.

Here you can find troubleshooting solutions to issues such as:

• Verifying a service is running and responsive - As well as the service logs, the CENM services provideendpoints which can be used to determine the current status of the service, whether it is executing and if it is reachable.
• Nodes are not appearing in the Network Map - The Network Map Service and node is up and running, but the node cannot be seen from any other nodes on the network. There are a few different reasons why this could be:
  • The publishing of the node info was successfully, but the updated network map has not been signed yet.
  • There was an issue with the node info publishing such as the node’s certificate was not valid.
  • The publishing of a node info is still in progress, and the Network Map Service is awaiting a response from the Identity Manager Service.

Corda Health Survey tool

The Health Survey Tool is a command line utility that can be used to collect information about a node, which can be used by the R3 support team as an aid to diagnose support issues. It works by scanning a provided node base directory and archiving some of the important files. Furthermore, it does a deployment status check by connecting to the node and probing it and the firewall (if deployed externally) for information on configuration, service status, connection map and more.