Jira Set-Up

To integrate a Jira deployment with the CENM CSR/CRR approval workflow plugin, it must meet the requirements of the Identity Manager Certificate Signing Request (CSR)/Certificate Revocation Request (CRR) approval workflow.

At present, there is no roadmap for the implementation of Jira Cloud plugin support.

Configure projects and users

Create two Process Management projects: one for CSRs and one for CRRs. The final settings for both projects should look like this:

jira 6

Create a user with permission to:
- Create tickets
- Change ticket statuses
Assign the user to the CSR and CRR projects.
Supply the user credentials to the CENM identity manager configuration.

Configure projects’ workflow

Configure the following workflow for both projects (CSR and CRR):

jira 1 When the HSM signs a request, the tickets move from the Approved status to Done automatically.

Custom fields

You also need to create three custom fields:

Request ID
Reject Reason
Reject Reason Description

These fields are global and applicable to both CSR and CRR projects. Screen selection (see snippets below) allows for field assignment to a specific project.

The following snippets depict the configuration for those fields:

jira 4 jira 3 jira 2 jira 5