Troubleshooting Common Issues

General Debugging

Enabling debug/trace logging

Each service can be configured to run with a deeper log level via command line flags passed at startup:

java -DdefaultLogLevel=TRACE -DconsoleLogLevel=TRACE -jar <enm-service-jar>.jar --config-file <config file>

Verifying an ENM service is running and responsive

As well as the service logs, the ENM services provide the following endpoints which can be used to determine the current status of the service (whether it is executing and if it is reachable):

Note that the endpoints should be preceded with the address of the respective service. For example, if the Identity Manager is reachable on im-host.com:1234 then the status endpoint would be im-host.com:1234/status.

Nodes are not appearing in the Network Map

Issue

The Network Map Service and node is up and running, but the node cannot be seen from any other nodes on the network.

Solution/Explanation

There are a few different reasons why this could be:

• The publishing of the node info was successfully, but the updated network map has not been signed yet.
• There was an issue with the node info publishing such as the node’s certificate was not valid.
• The publishing of a node info is still in progress, and the Network Map Service is awaiting a response from the Identity Manager Service.

To verify that issue 1 is not the culprit - verify that the Network Map signing process is still successfully running periodically. Unless the Network Map Service is configured for testing, it should have an external signing process configured. See the “Signing Network Map and Network Parameters” section of Signing Services. If the service is configured to run with a local signer then verify that the configured sign interval is something fairly low to ensure that updates to the network map are persisted often (e.g. 1 minute).

To verify that issue 2 is not the culprit - the logs of the Network Map Service should be checked. An error such as an invalid certificate is not recoverable and should be resolved out of band with the node operator and support. If there are any communication issues with the Identity Manager then the error will be logged and communication will be retried after a short break. See the “Identity Manager Communication” section of Network Map Service to verify that the Identity Manager communication is correctly configured for the Network Map Service.

The CENM Service hangs on startup

Issue

The CENM service (Network Map, Identity Manager or Signer) hangs on startup and throws a HikariPool related exception:

[ERROR] 2018-11-19T15:50:54,327Z [main] ConsolePrint.uncaughtException - Unexpected Error: Failed to initialize pool: Connection reset
com.zaxxer.hikari.pool.HikariPool$PoolInitializationException: Failed to initialize pool: Connection reset ClientConnectionId:765c4b14-
8486-48fc-ba75-b4606917ab98

Solution

Run the service with the command -Djava.security.egd=file:/dev/./urandom. For example:

java -Djava.security.egd=file:/dev/./urandom -jar identitymanager.jar --config-file identitymanager.conf

Explanation

This issue should be Linux specific. During the establishing of the DB connection certain DB APIs (such as JDBC) use random number generation via java.security.SecureRandom API. This API uses /dev/random which checks if there is enough available estimated entropy. If it thinks that there is not enough then it will block whilst more is generated. Depending on the underlying system and API usage this can cause a progressive slow down of random number generation. Eventually random number generation will become so slow that a timeout occurs during the establishing of the initial login, resulting in an error.

Switching the java.security.SecureRandom API to utilise /dev/urandom (which is non-blocking) should prevent this issue. See myths about urandom for a more in-depth discussion around /dev/random vs /dev/urandom.

Signing process timing out

Issue

When running the Identity Manager or Network Map Service with local signer enabled the signing process times out resulting in an error within the local signer log file.

Solution

There are multiple possible causes for this. The most likely candidates are:

DB overloaded and causing the signing process to dramatically slow The DB instance should be inspected to verify that machine is adequately sized and no unknown processes are utilising IO.

Signing process is working as intended but timeout is configured too low The timeout for a local signer can be configured via the service’s configuration file. See Identity Manager Configuration Parameters and Network Map Configuration Parameters for more information.

Explanation

Each execution of the signing process is run with a timeout equal to the specified value in the configuration file (see above linked docs for defaults). If this timeout limit is reached then an error will be logged and the process will be retried using an exponential backoff strategy, doubling the wait period after each failure.

SMR Service throws java.lang.NoClassDefFoundError on startup

Issue

When starting up SMR service it throws java.lang.NoClassDefFoundError.

Solution

Make sure that the given JAR file path in the SMR config under pluginJar property is correct. Similarly check class names correctly (i.e. copy & paste rather than manually typing), as they must match exactly. Also make sure that the given JAR file does not attempt to use invalid or non-existent dependencies.

If a class in the JAR file tries to import a class that does not exist the SMR will not be able to load the JAR and throw this error.